Privacy Policy

1. Introduction

RingAssist ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call handling service.

2. Information We Collect

Information You Provide

• Account information (name, email address, phone number, business name)
• Billing information (payment method details)
• Business preferences and settings for call handling
• Communications with our support team

Information Collected Automatically

• Call recordings and transcripts (with caller consent where required by law)
• Call metadata (duration, time, phone numbers)
• Usage data and analytics
• Device and browser information

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our call handling services
• Process transactions and send related information
• Send administrative messages and updates
• Respond to your comments and questions
• Analyze usage patterns to improve our service
• Protect against fraudulent or unauthorized activity

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in our operations
• Professional advisors (lawyers, accountants, auditors)
• Law enforcement when required by law
• Business partners with your consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data centers, and access controls.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings are retained according to your account settings and applicable legal requirements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Export your data in a portable format

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@ringassist.com