Activate RingAssist: Set Up Your Call Forwarding

To start using RingAssist, you need to forward your phone calls to your dedicated RingAssist number. This guide walks you through the process for every major carrier and phone type.

What Is Call Forwarding?

Call forwarding is when your phone automatically sends incoming calls to another number — in this case, your RingAssist number. Once enabled, calls to your business line will be handled by RingAssist's AI receptionist.

There are two types of call forwarding:

• Unconditional forwarding — Redirects all incoming calls immediately to your RingAssist number. Every call goes straight to RingAssist.
• Conditional forwarding — Routes calls only when you're busy, don't answer, or your phone is unreachable. You still answer when you can, and RingAssist picks up the rest.

General Setup Steps

Carrier-Specific Instructions

Find your carrier below and use the corresponding dial codes. Replace [RingAssistNumber] with the phone number provided in your RingAssist account.

VoIP Services

If you use a VoIP provider such as OpenPhone, RingCentral, Google Voice, Grasshopper, DialPad, Vonage Business, Zoom Phone, or FreedomVoice, call forwarding is configured through the provider's app or web dashboard rather than with dial codes. Check your provider's settings for a "Call Forwarding" or "Routing" option and enter your RingAssist number there.

Turning Off Call Forwarding

If you need to disable forwarding on a GSM network (AT&T, T-Mobile, and their MVNOs), you can use these universal codes: